Blow-Out hair bar & beauty lounge
Blow-Out prides itself on exceptional services and quality customer care. If for some reason you as a client have a complaint or are not satisfied with a service, Blow-Out's policies will help you. If you have a service completed and are not satisfied please notify the professional that serviced you. The owner will come to speak to you if available. If not available at that time, he/she will contact you within 48 hours to address your concerns. If a service has been provided, payment will be expected in full at that time. Blow-Out will only allow 3 days after an unsatisfactory service for a client to call back or email to talk to the owner about that service if not satisfied in order to hear the complaint and come to a resolution.
Hair Bar / Hair Spa
For hair services, Blow-Out does require the client to come in (within 3 days) so the stylist and the owner can see the hair physically. As a business we require to see the hair condition ourselves. We will not make a Re-Do appointment or commit to any compensation simply over the phone or email. If Blow-Out does agree an unsatisfactory service has been performed, Blow-Out will offer a Re-Do with the same stylist. If this is not possible, another licensed stylist will Re-Do the service at no cost to the client. The original service will not be refunded since we are Re-Doing the original service. If you as a client do not show up for the Re-Do service, Blow-Out will assume you are happy with original service and have a high satisfaction level. Blow-Out's policy is to Re-Do the hair service because we take pride in our reputation and want to ensure your satisfaction. Blow-Out will only give a gift certificate for any refunds that would be justified or approved by the owner. Blow-Out does not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients and Blow-Out's satisfaction. Blow-Out will always make a good faith effort to make sure you, as a client are happy and satisfied under reasonable circumstances. The original complaint holder must use any refund GC. It cannot be redeemed by a friend or gifted to anyone else.
Nail Bar / Face Bar
For our nail bar, face bar or tanning services, Blow-Out does require the client to come in (within 3 days) so the service provider can talk to you in person to see the condition of the complaint. We will not make any commitments or refunds simply over the phone or email. If Blow-Out does agree an unsatisfactory service has been performed, Blow-Out will offer a gift certificate or same service to show good faith at no cost. The original service will not be refunded. Blow-Out does not give cash, check or credit card refunds for any reason for any services. We will fix the complaint to the clients' and Blow-Out's satisfaction. The original complaint holder must use any refund GC. It cannot be redeemed by a friend or gifted to anyone else.
Cancellations and Timeliness
We understand that sometimes schedule adjustments are necessary. We request that you reschedule or cancel your reserved services with at least 24 hours notice. Cancellations & "No Show" appointments cost our talented staff money. We reserve the right to ask for a credit card guarantee on any service. Clients who Cancel or "No Show" appointments may be asked to prepay future services. Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 15 minutes late. We reserve the right to charge 50% of the value of your booked services for Cancellations without 24 hr. notice and 100% for No Show appointments.
Mind your manners
Your celluar ringer should be turned to vibrate--and kept on vibrate--while in the spa. Conversation is fine as long as it's in a soft tone.
Tips for tipping
Leaving 15-20% is customary.
Tips can be left at the reception desk, which has gratuity envelopes or given directly to your service provider.
We accept cash tips only.
Received services from more than one provider? Leave a separate tip for each one.